Program Implementation Manager

Key Responsibilities 

• Own and drive the full implementation lifecycle from planning through to go-live and pathway into business as usual
• Build and maintain detailed program plan, milestone schedule and critical path analysis across all workstreams
• Co-ordinate delivery across all Ohpen and 3rd party teams and workstreams, actively managing interdependencies and resolving blockers.
• Manage external dependencies across other programs and organizational change activity ensuring these are visible and tracked at program level
• Own and operate a formal change control process, ensuring scope changes are assessed, approved and reflected in plans and budgets
• Ensure program objectives remain aligned to business goals as the program evolves, flagging and managing drift proactively

• Own the program risk framework, including risk appetite, mitigation strategies and escalation thresholds
• Maintain a live RAID log, ensuring risks and issues are actively managed, mitigated and escalated appropriately
• Own program quality gates and milestone reviews, ensuring delivery meets agreed standards and assurance requirements throughout the lifecycle

• Own the program budget, tracking spends against forecast and reporting on financial position regularly
• Ensure the right skills and capacity are in place across workstreams, managing resource conflicts and working with third parties to address gaps
• Maintain program business case integrity and support benefits realisation planning and tracking

• Track and report program progress accurately and consistently across all workstreams
• Prepare regular updates for the Delivery Director and Ohpen Executive team, bringing clear program status, risks and recommendations
• Ensure reporting is timely, accurate and appropriate for each audience

• Act as the primary point of contact for senior internal and external stakeholders, including sponsors and business leads
• Lead and co-ordinate third-party delivery organizations, holding vendors accountable to plans, quality standards and agreed deliverables
• Manage escalations and facilitate resolution across organizational boundaries

• You have proven experience delivering major transformation or implementation programs, ideally within the Dutch Financial Services industry. 
• You are experienced in planning and coordinating complex, multi-workstream projects, involving multiple teams and stakeholders. 
• You bring strong program management experience and are comfortable taking ownership of delivery from planning through execution. 
• You have experience managing program budgets, including tracking and reporting on financial performance. 
• You are confident in resource planning across complex, multi-party delivery environments, balancing priorities, and dependencies. 
• You have experience owning change control processes and ensuring delivery remains aligned with the agreed business case. 
• You have a strong track record of managing third-party delivery partners, setting clear expectations, and holding them accountable for delivery. 
• You are comfortable preparing and presenting program updates to senior stakeholders and steering committees. 
• You are fluent in both Dutch and English (essential). 

Desirable Requirements 

• You have experience with technology implementations within Dutch Financial Services. 
• You are comfortable working across both agile and waterfall delivery environments. 
• You have experience working on multi-vendor or systems integration programs. 
• You have experience supporting or owning benefits of realization frameworks and tracking whether programs deliver their intended outcomes.

• A senior leadership role with end-to-end ownership of a strategic transformation program
• The opportunity to work with leading financial institutions on a complex, high-impact implementation
• A collaborative environment where you'll partner with experienced delivery, technology, and business teams
• Competitive compensation and benefits
• The opportunity to make a lasting impact by delivering a program that will shape future business operations